• FeedbackNow Product Innovation Manager

    Job Location(s) CH-Zurich
    Job Category
    Advisory - Data
  • Overview

    Fuel your intellectual curiosity and professional growth. Forrester is an idea company, where smart, motivated, curious people bring a diversity of opinions and the courage of their convictions to collaborate on ideas that change the course of business. Most of all, bring a point of view; here, every voice has value. At Forrester, you’ll work with innovative clients at emerging and established brands; these are the business and technology leaders we inspire and who inspire us. The Forrester experience is built on a singular, powerful purpose: to challenge thinking and lead change.

    About This Role

    FeedbackNow was founded on a simple idea – improve service in airports, stores, hotels, restaurants, etc based on direct client feedback. FeedbackNow is a fast-growing company offering the solution to measure client satisfaction in real-time. This solution based on proprietary technology is unique in the world and requested by many.
    Develop new FeedbackNow products at fast speed and competitive costs. Products include electronics hardware, accessories, products sourcing. This includes identifying clients priority needs, writing requirements, managing spending, selecting best partners, working in collaboration on the development, testing products, brining innovation to market, fine-tuning.


    • Make FeedbackNow innovation pipeline a reality and a success
    • Ensure responsive and smart scoping of clients’needs for innovation for hardware, accessories, reports, software
    • Monitor competitor innovation and maturity of some key technologies
    • Keep prioritizing projects and estimate spending required
    • Define and validate product requirements and timeline
    • Establish a network of partners / suppliers to produce at best cost FeedbackNow products
    • Run projects with partners, test prototype, iterate requirements…
    • Establish new supply chain for new products
    • Receive from supplier products, check quality, test equipment
    • Support Sales team in marketing innovation and collecting pre-order
    • Track lead-time, inventory level, replenishment time
    • Analyse client feedback and continuously improve products
    • Establish an efficient supply chain model
    • Manage the in-bound supply chain
    • Manage any quality challenges
    • Many diverse other exciting activities


    • French, English languages mandatory
    • Engineering degree with good knowledge of electronics
    • Experience in similar position
    • Result oriented
    • Good negotiation skills
    • “Can do mentality” Start-up mindset
    • Pragmatic
    • Cost conscious
    • Efficient and polyvalent
    • Precise, paying attention to details
    • Hands-on, can do mentality
    • Flexible 

    Forrester Research is an equal opportunity employer and is committed to providing a work environment that is free from all forms of discrimination, including sexual harassment.

    Data Protection

    The information provided by you in this application will be used for the purposes of recruitment and, for successful applicants only, for personnel administration and management purposes and to comply with the employer’s obligations regarding the retention of employee records. If your application is unsuccessful, Forrester Research, Inc., its subsidiaries, affiliates, and/or service providers (collectively “Forrester”) will retain your personal information on secure file solely to consider you for future recruitment opportunities.

    By submitting your resume/CV, you consent to Forrester’s retention of the information provided on a secure file for personnel administration and management purposes and/or in order to consider you for future employment opportunities and to the transfer of the information provided to:

    Forrester’s offices in the US and other countries outside the European Economic Area; and Service providers engaged by Forrester for the purposes of processing applications for employment who may be located outside the European Economic Area.


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