• Senior Analyst, Digital Business Strategy

    Job Location(s) US-MA-Cambridge | US-NY-New York | US-CA-San Francisco
    Job Category
  • Overview

    Fuel your intellectual curiosity and professional growth. Forrester is an idea company, where smart, motivated, curious people bring a diversity of opinions and the courage of their convictions to collaborate on ideas that change the course of business. Most of all, bring a point of view; here, every voice has value. At Forrester, you’ll work with innovative clients at emerging and established brands; these are the business and technology leaders we inspire and who inspire us. The Forrester experience is built on a singular, powerful purpose: to challenge thinking and lead change.


    About This Role:

    Senior Analysts conduct innovative research and deliver advice through written reports, consulting, client inquiries, and speeches. This analyst will be part of our digital business strategy research team, which serves professionals who are responsible for the success of their firms’ digital business strategies.


    The successful candidate will write for, present to, and advise digital business strategy professionals at insurance companies, with a focus on both life insurance and property and casualty (P&C) insurance firms in North America. Candidates will need a strong understanding of the business and technology issues facing these executives today and an appetite for conducting and writing research to stay abreast of the issues.


    Senior Analysts work as part of a small high-performance team and collaborate with others in all aspects of the job. They are expected to:

    • Develop a deep understanding of what Forrester clients require to be successful as digital business strategy professionals.
    • Conduct research into all aspects of the responsibilities of digital business strategy professionals, including business strategy, digital customer experience, digital operational excellence, organizational design, innovation, and digital business ecosystems.
    • Help define the future of insurance by painting an accurate forward-looking view and predicting the impact of emerging technologies and business strategies.
    • Help clients identify which tactics best drive digital sales success and customer loyalty, including the role of insurance agents.
    • Write three to four long research documents per year that convey new ideas in a rich business context. These reports typically: 1) introduce new thinking about successful business and technology strategies; 2) present prioritization plans of new functionality and strategies; 3) compare new functionality or services and their potential to help digital teams solve their business challenges; or 4) size emerging business opportunities.
    • Deliver eight shorter pieces of research per year on smaller insurance topics, such as customer behavior, market trends, and industry events, to be delivered in a variety of formats such as written reports, teleconferences, podcasts, and videos.
    • Consult with clients to apply Forrester’s research in the context of their specific business environments and help solve their problems.
    • Present at Forrester-sponsored conferences and briefings and deliver client webinars.
    • Establish an industry presence as an influential speaker and thinker. Build relationships with digital business strategy professionals at P&C and life insurance companies across North America, as well as with the technology vendors that serve them and journalists who cover the sector.


    • A minimum of three to five years of experience working in or with the life and/or P&C insurance industry.
    • A strong record of academic achievement: B.A. or B.S. minimum; MBA or M.S. preferred.
    • Deep intellectual curiosity about both property & casualty and life insurance.
    • Solid business instincts and a practical understanding of what makes companies tick and how digital business strategy executives operate.
    • A creative view of markets, technologies, and attitudes combined with a fascination with the future.
    • Superior listening, critical thinking, and writing skills, as well as memorable presentation skills. Senior Analysts are expected to take complex, disparate ideas and distill them into simple, provocative concepts — and be willing to take a stand on vendors and outcomes.
    • The ability to travel 20% to 30% of the time.


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    Forrester Research, Inc. is an Equal Opportunity/Affirmative Action Employer that is committed to equal employment opportunity for all qualified individuals without regard to race, color, religion, national origin, ancestry, sex, age, disability, sexual orientation, gender identity and expression, marital status, genetic information, military service, veteran status, or any other status protected by applicable law. Minorities, Women, Individuals with Disabilities, and Veterans are especially encouraged to apply.



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