• Customer Success Coordinator

    Job Location(s) UK-London
    Job Category
    Customer Success
  • Overview

    Fuel your intellectual curiosity and professional growth. Forrester is an idea company, where smart, motivated, curious people bring a diversity of opinions and the courage of their convictions to collaborate on ideas that change the course of business. Most of all, bring a point of view; here, every voice has value. At Forrester, you’ll work with innovative clients at emerging and established brands; these are the business and technology leaders we inspire and who inspire us. The Forrester experience is built on a singular, powerful purpose: to challenge thinking and lead change.

     

    About This Role:

    The Customer Success Coordinator assists the Customer Success organization in promoting customer engagement, loyalty and satisfaction by organizing reports and data, creating company charts and capturing the most up-to-date account information for business growth. In addition, they will assist on special projects and take part in specific tasks that drive regional retention, delivering the highest quality to our clients during the age of the customer.

     

    Responsibilities

    • Develop a strong knowledge of Forrester’s internal systems and processes
    • Support the Customer Success Team in maintaining client relationships within their account portfolio to drive retention and engagement
    • Work closely with other coordinator(s), colleagues and account teams to provide timely coordination of reporting and account information
    • Creat and maintain detailed reports in response to account team requests
    • Provide thorough and exact data entry into Salesforce.com and have strong attention to detail in the notes.
    • Track all client details in Forrester's CRM database.
    • Manage our internal inbox for client assistance and provide timely responses

    Qualifications

    • A strong track record of academic achievement; B.A./B.S. degree minimum.
    • A strong desire to deepen knowledge about Forrester’s customers and the technology challenges they face.
    • Excellent customer service skills, with the ability to prioritize and manage multiple projects.
    • Someone who is detail-oriented and able to meet deadlines.
    • The ability to think, plan, innovate, and execute resourcefully.
    • Strong intellectual curiosity about technology's role in business, society, and the home; a desire to expand knowledge across all the areas that Forrester researches.
    • Someone who works with a high degree of intensity, follow-through, and collegiality.
    • Critical thinking, analytical research/writing, and business communication.
    • Experience with Outlook as an email and scheduling platform (a plus).
    • Experience with SalesForce CRM tool (a plus).
    • Enthusiasm and commitment to excellence.
    • Outstanding verbal and written communication skills.
    • The ability to function effectively in a fast-paced and dynamic environment.
    • Exceptional Excel & Power Point skills desirable.

     

    Forrester Research is an equal opportunity/affirmative action employer; M/F/D/V are especially encouraged to apply.

    Data Protection

    The information provided by you in this application will be used for the purposes of recruitment and, for successful applicants only, for personnel administration and management purposes and to comply with the employer’s obligations regarding the retention of employee records. If your application is unsuccessful, Forrester Research, Inc., its subsidiaries, affiliates, and/or service providers (collectively “Forrester”) will retain your personal information on secure file solely to consider you for future recruitment opportunities.

    By submitting your resume/CV, you consent to Forrester’s retention of the information provided on a secure file for personnel administration and management purposes and/or in order to consider you for future employment opportunities and to the transfer of the information provided to:

    Forrester’s offices in the US and other countries outside the European Economic Area; and Service providers engaged by Forrester for the purposes of processing applications for employment who may be located outside the European Economic Area.

     

     

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