Fuel your intellectual curiosity and professional growth. Forrester is an ideas company, where smart, motivated, people bring a diversity of opinions and the courage of their convictions together to collaborate on ideas that change the course of business. Most of all, bring a point of view; here, every voice has value. At Forrester, you’ll work with innovative clients at emerging and established brands; these are the business and technology leaders we inspire and who inspire us. The Forrester experience is built on a singular, powerful purpose: to challenge thinking and lead change.
About This Role:
Analysts are at the core of what Forrester is and does; they are the rock stars of our business, consulting with and assisting senior business and technology leaders by driving innovative research and delivering advice through written reports, consulting, client inquiries, and speeches. As a part of Forrester’s customer experience (CX) research team in Australia, the Senior Analyst serves CX and other customer-facing professionals responsible for driving improved CX for their brand or company.
To fill this high-profile and high-visibility role, we are specifically looking for a candidate with experience implementing and leading CX initiatives in Australia/New Zealand.
The successful candidate is a compelling and clear writer and presenter and has a proven track record of developing strong professional relationships with senior-level CX, marketing, and digital strategy professionals across industries. The successful candidate will have a strong understanding of CX methodologies and best practices and an appetite for conducting and writing research to stay abreast of these topics. He/she will also be able to serve as a thought leader on topics ranging from measuring the financial value of CX initiatives to implementing a CX transformation program.
Forrester Research is an equal opportunity employer and is committed to providing a work environment that is free from all forms of discrimination, including sexual harassment.
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