• Data Operations Specialist

    Job Location(s) IN-New Delhi
    Job Category
    Advisory - Data
  • Overview

    Fuel your intellectual curiosity and professional growth. Forrester is an idea company, where smart, motivated, curious people bring a diversity of opinions and the courage of their convictions to collaborate on ideas that change the course of business. Most of all, bring a point of view; here, every voice has value. At Forrester, you’ll work with innovative clients at emerging and established brands; these are the business and technology leaders we inspire and who inspire us. The Forrester experience is built on a singular, powerful purpose: to challenge thinking and lead change.


    About This Role:

    The Data Operations Specialist is a critical member of Forrester’s data insights team. Data insights team members coordinate, execute, and analyze 40-plus mail, phone, in-person, and online consumer and business surveys in support of Forrester’s Technographics® product and its written and qualitative research. The Data Operations Specialist is responsible for managing and maintaining survey data files as well as ensuring they are uploaded and functioning in several online platforms. This person is also responsible for cleaning data files using SPSS, including tagging and uploading Forrester’s survey data into a proprietary online survey tool. The Data Operations Specialist pays close attention to detail and can manage projects under time-critical business deadlines. The ideal candidate should be proficient with statistical software, such as SPSS and Excel, and has three to four years of experience with data collection and delivery techniques in either a business or academic environment.


    • Clean data files using SPSS.
    • Prepare survey data files for upload to several online platforms.
    • Manage and maintain an online platform repository for all of Forrester’s consumer data files.
    • Oversee and enforce data formatting conventions to ensure consistency and the most efficient use of our data, regardless of platform.
    • Support the creation of data client deliverables, such as Excel banner tables, Technographics survey highlights, PowerPoint charts, and written research documents.


    • At least three years or more of work experience — preferably in the market research, consulting, or technology field — with data cleaning and analyzing large data sets, survey design, and project management.
    • Proficiency with SPSS.
    • Sharp attention to detail and high personal standards for quality and thoroughness.
    • Superior project management and good oral and written communication skills.
    • The ability to work with a team under tight deadlines and to handle multiple tasks.
    • The ability to work independently without needing day-to-day supervision and as part of a global research team.
    • A bachelor’s degree; a master’s degree in social sciences is a plus. 

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    Forrester Research is an equal opportunity employer and is committed to providing a work environment that is free from all forms of discrimination, including sexual harassment.


    Data Protection

    The information provided by you in this application will be used for the purposes of recruitment and, for successful applicants only, for personnel administration and management purposes and to comply with the employer’s obligations regarding the retention of employee records. If your application is unsuccessful, Forrester Research, Inc., its subsidiaries, affiliates, and/or service providers (collectively “Forrester”) will retain your personal information on secure file solely to consider you for future recruitment opportunities.

    By submitting your resume/CV, you consent to Forrester’s retention of the information provided on a secure file for personnel administration and management purposes and/or in order to consider you for future employment opportunities and to the transfer of the information provided to:

    Forrester’s offices in the US and other countries outside the European Economic Area; and Service providers engaged by Forrester for the purposes of processing applications for employment who may be located outside the European Economic Area.


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