Customer Success Coordinator

Job Location(s) UK-London
Job Category
Customer Success

Overview

Fuel your intellectual curiosity and professional growth. Forrester is an idea company, where smart, motivated, curious people bring a diversity of opinions and the courage of their convictions to collaborate on ideas that change the course of business. Most of all, bring a point of view; here, every voice has value. At Forrester, you’ll work with innovative clients at emerging and established brands; these are the business and technology leaders we inspire and who inspire us. The Forrester experience is built on a singular, powerful purpose: to challenge thinking and lead change.

Responsibilities

  • Schedule incoming requests for inquiry and briefing sessions with clients on behalf of analysts and in support of other colleagues.
  • Work closely with other coordinator(s), colleagues and research teams to provide clients with timely coordination of analyst meetings.
  • Accurately track the status of all requests made, ensuring that requests are responded to and scheduled within the requested time frame.
  • Track all client-related requests in Forrester's CRM database.
  • Support ad hoc projects related to scheduling meetings as needed

Qualifications

  • A strong track record of academic achievement; B.A./B.S. degree minimum.
  • Excellent customer service skills, with the ability to prioritize and manage multiple meeting types.
  • Someone who is detail-oriented and able to meet deadlines.
  • The ability to think, plan, innovate, and execute resourcefully.
  • Someone who works with a high degree of intensity, follow-through, and collegiality.
  • Experience with Outlook as an email and scheduling platform (a plus).
  • Experience with SalesForce CRM tool (a plus).
  • Enthusiasm and commitment to excellence.
  • Outstanding verbal and written communication skills.
  • The ability to function effectively in a fast-paced and dynamic environment.
  • Proven track record of and ability to work effectively with other colleagues to support shared responsibilities
  • A strong desire to deepen knowledge about Forrester’s customers and the technology challenges they face.

 

 

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FLSA Status:

Non-Exempt

 

Forrester Research, Inc. is an Equal Opportunity/Affirmative Action Employer that is committed to equal employment opportunity for all qualified individuals without regard to race, color, religion, national origin, ancestry, sex, age, disability, sexual orientation, gender identity and expression, marital status, genetic information, military service, veteran status, or any other status protected by applicable law. Minorities, Women, Individuals with Disabilities, and Veterans are especially encouraged to apply.

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