Sr Advisor

SG-Singapore
Job Category
Advisory - Leadership Boards

Overview

Fuel your intellectual curiosity and professional growth. Forrester is an idea company, where smart, motivated, curious people bring a diversity of opinions and the courage of their convictions to collaborate on ideas that change the course of business. Most of all, bring a point of view; here, every voice has value. At Forrester, you’ll work with innovative clients at emerging and established brands; these are the business and technology leaders we inspire and who inspire us. The Forrester experience is built on a singular, powerful purpose: to challenge thinking and lead change.

 

About this Role:

As Customer Experience Senior Advisor for Forrester Research, you’ll have the opportunity to guide and influence business decisions of strategic importance to Forrester’s client companies. Our Senior advisors speak the language of marketing and strategy and use their deep understanding of both Forrester’s peer network and how business works to design the moments where leaders inspire leaders. Strong candidates are high performers with over five to seven years of related work experience.

Responsibilities

The Customer Experience Council is a powerful decision-making tool that gives senior executives an edge. Customer experience is a huge growth area, and Forrester is at the very heart of this growth in the age of the customer. Our Customer Experience Senior Advisors enable our council members to harness the insights and experience of their peers for validation and best practices and deliver the best of Forrester’s forward-looking research. We help customer experience leaders anticipate what’s next, why, and how to best build and deliver on their strategy.

 

  • Build sustained, trusted relationships with your personal book of Customer Experience Council members through your ongoing guidance and support of their key initiatives. 
  • Facilitate provocative exchanges among senior business leaders in customer experience that enable them to challenge thinking and lead change within their organizations.
  • Deliver in-person client experiences that inspire our members.
  • Influence customer experience leaders’ most important decisions by providing the right resources at the right time, in the context of your in-depth understanding of their business. 
  • Work in multiple industries and across marketing and strategy disciplines to build client knowledge and credibility quickly.
  • Enhance and leverage your customer experience subject matter expertise through learning from Forrester’s customer experience and associated material and from interactions with your CX Council members, your fellow advisors, and our Forrester analyst community.
  • Fuel the growth of the Customer Experience Council by engaging in business development support with our partners in the sales channel. 
  • Be an inspiring member of our highly effective and closely collaborative Customer Experience Advisor team in North America, Europe, and Asia Pacific.

Qualifications

  • Five to seven years of customer experience practitioner, client-facing, or consulting experience. 
  • A preference is given to candidates with financial services client experience.
  • Strong commercial acumen.
  • Excellent formal presentation and facilitation skills.
  • Experience coaching, guiding, and influencing senior business executives.
  • The ability to apply a structured approach to identifying, analyzing, and framing executive challenges.
  • Fluency with key challenges and opportunities facing customer experience professionals.
  • Impeccable process, project management, and time management skills.
  • The willingness to travel. 
  • A B.A. or B.S. degree with a strong academic record; an MBA or other advanced degree is a plus.


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Forrester Research is an equal opportunity employer and is committed to providing a work environment that is free from all forms of discrimination, including sexual harassment.

Data Protection

The information provided by you in this application will be used for the purposes of recruitment and, for successful applicants only, for personnel administration and management purposes and to comply with the employer’s obligations regarding the retention of employee records. If your application is unsuccessful, Forrester Research, Inc., its subsidiaries, affiliates, and/or service providers (collectively “Forrester”) will retain your personal information on secure file solely to consider you for future recruitment opportunities.

By submitting your resume/CV, you consent to Forrester’s retention of the information provided on a secure file for personnel administration and management purposes and/or in order to consider you for future employment opportunities and to the transfer of the information provided to:

Forrester’s offices in the US and other countries outside the European Economic Area; and Service providers engaged by Forrester for the purposes of processing applications for employment who may be located outside the European Economic Area.

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