Fuel your intellectual curiosity and professional growth. Forrester is an idea company, where smart, motivated, curious people bring a diversity of opinions and the courage of their convictions to collaborate on ideas that change the course of business. Most of all, bring a point of view; here, every voice has value. At Forrester, you’ll work with innovative clients at emerging and established brands; these are the business and technology leaders we inspire and who inspire us. The Forrester experience is built on a singular, powerful purpose: to challenge thinking and lead change.
About This Role:
The Team Lead, Customer Success manages a team of two to three customer success professionals focused on delivering value to Forrester’s largest user accounts by orchestrating customer journeys, driving engagement strategies, and managing the health and retention of these clients. The Team Lead balances the requirements of their own book of business while guiding others.
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